Return & Refund Policy
## Return & Refund Policy
Effective Date: October 11, 2026
Website: [https://fararionlineshop.com](https://fararionlineshop.com)
Operated by: FarAri Online Shop
At FarAri Online Shop, customer satisfaction is our top priority. We take great care in inspecting, packing, and dispatching every order. However, if you receive a product that is damaged, defective, incorrect, or incomplete, we provide a clear and hassle-free return, replacement, and refund process.
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### 1. Eligibility Criteria for Returns
To qualify for a return or exchange, the request must meet the following terms:
* Timeframe: You must notify our customer support team within 48 hours of receiving your package.
* Condition: The item must be unused, unwashed, unworn, and in the same condition as when you received it.
* Packaging & Accessories: The product must remain in its original manufacturer packaging with all barcodes, tags, warranty cards, manuals, and bundled accessories intact.
* Proof of Purchase: You must provide your Order ID, invoice copy, or registered contact number used during checkout.
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### 2. Valid Reasons for Returns & Replacements
We accept returns under the following circumstances:
* The product received is physically broken, damaged, or defective upon delivery.
* The product delivered does not match the specifications, size, color, or model ordered.
* One or more components, parts, or accessories are missing from the package.
* The item has a manufacturing fault verified upon unboxing.
> Note on Verification: We strongly recommend inspecting your parcel in front of the delivery agent or recording a clear unboxing video upon delivery. An unboxing video significantly speeds up claim verification for damaged or missing items.
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### 3. Non-Returnable & Non-Refundable Items
For health, hygiene, safety, and operational reasons, the following items cannot be returned or refunded once opened or used:
* Packaged grocery, food, or perishable goods once unsealed or consumed.
* Undergarments, innerwear, and personal hygiene products.
* Items damaged due to customer misuse, improper handling, electrical surge, or alterations.
* Products returned without original packaging, tags, or included accessories.
* Change of mind after accepting and opening the parcel from the delivery agent.
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### 4. Return Process: Step-by-Step
1. Report the Issue: Within 48 hours.
Contact our customer care hotline at 01604762100 or via official support channels. Provide your Order ID, a brief description of the issue, and clear photos or an unboxing video showing the defect or mismatch.
2. Verification & Approval: 1–2 business days.
Our quality assurance team will inspect the submitted evidence and confirm return eligibility. Once approved, we will provide you with dispatch instructions.
3. Handover or Ship the Item: Pickup / Dispatch.
Depending on your location:
* Dhaka City: A courier partner will pick up the item from your delivery address, or you may return it to our Jatrabari address.
* Outside Dhaka: You can send the parcel back to our official address via a trackable local courier service (e.g., Steadfast, Sundarban Courier, RedX).
4. Quality Inspection: 2–3 business days after arrival.
Once the returned item arrives at our facility, our quality control team checks the physical condition and validates the reported claim.
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### 5. Replacement Policy
* If the return claim is validated, we will dispatch a brand-new replacement item immediately at no additional delivery cost to you.
* If the replacement item is out of stock or unavailable, you may choose an alternative item of equal value or request a full refund.
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### 6. Refund Policy & Timelines
If a replacement is not possible or an eligible order is canceled prior to shipment, we issue refunds through your original payment method:
| Refund Channel | Processing Window (After Return Approval) |
| --- | --- |
| Mobile Financial Services (bKash, Nagad, Rocket) | 3 to 5 business days |
| Online Banking / Debit / Credit Cards | 7 to 10 business days (subject to issuing bank) |
| Cash on Delivery (COD) Orders | 3 to 5 business days (via bKash, Nagad, or Bank Transfer) |
* Shipping Fee Coverage: If the return is caused by a defective product, damaged item, or our fulfillment error, FarAri Online Shop covers all return shipping costs. If a parcel is returned due to customer unavailability or rejection without a valid product fault, standard return delivery charges may be deducted from the refund amount.
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### 7. Order Cancellation Policy
* Before Dispatch: You may cancel your order free of charge at any time before the parcel has been handed over to the courier. If prepaid, a full refund will be processed promptly.
* After Dispatch: Once an order is handed over to the courier partner, it cannot be canceled mid-transit. Standard delivery guidelines apply.
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### 8. Official Contact & Return Address
For return requests, warranty claims, or refund queries, contact our support team:
* Store Name: FarAri Online Shop
* Website: [https://fararionlineshop.com](https://fararionlineshop.com)
* Customer Care Hotline: 01604762100
* Official Return Address: 102/4, Shohid Faruk Road, Jatrabari, Dhaka-1204, Bangladesh